Support
Something not working, or a question the app does not answer? Write to us. A person reads every message.
Email us
support@bettervoice.orgTell us your device, your iOS version, and the Better Voice version shown at the bottom of the app's Settings screen. We aim to reply within two business days.
Common questions
Why does Better Voice need my camera and microphone?
Every take is recorded to the front camera, so both are required. There is no audio-only mode. The app asks for both the first time you start a take.
If you declined a prompt, turn it back on in iOS Settings → Apps → Better Voice, where you will find switches for Camera and Microphone.
What do the three numbers mean?
Words per minute is your pace. Filler words counts the ums, uhs, likes and you knows, and shows the one you used most. Voice tone is the median pitch of your voice in Hz, with a line showing how it moved through the take.
There is no score. A single take is a snapshot; the trends in Statistics are the signal worth watching.
What are Pete's notes, and what is sent to get them?
Pete's notes are a short summary and three tips written after each take. To write them, the app sends your speaking metrics, the day's question, a transcript excerpt of at most 1,500 characters and the numbers from your previous take to our backend.
Offline, or if the request fails, the app writes the notes on the device from the numbers alone.
How does the streak work?
The streak counts consecutive days with a take. A missed day resets the count; the next question is waiting the following day. The streak follows your device's local calendar day; the question changes on the UTC day.
I signed up on the website. What happens next?
Sign in to the app with the same Apple or Google account you used on the website. Your plan and membership follow your account. Get Better Voice on the App Store, sign in, and today’s question is waiting.
I paid already, but my membership is not showing up
First make sure you are signed in to the app with the same Apple or Google account you bought with. For an App Store purchase, open Better Voice's Settings and tap Restore Purchases; that re-checks the App Store for a subscription bought with the Apple Account signed in on the device.
If it still does not appear, email support@bettervoice.org. Apple handles refunds for App Store purchases at reportaproblem.apple.com.
How do I sign out or delete my account?
Both are in the app under Settings → Account, or at bettervoice.org/account. Your takes and streak stay on the device either way.
Deleting the account removes your sign-in and your onboarding answers. It does not cancel a subscription; cancel that first in iOS Settings → Subscriptions or from your account page.
How do I share a take?
Tap Share video on the results screen. The video is rendered on your device, with your captions, the three numbers and Pete, and then you choose where it goes. Nothing is uploaded by Better Voice.